Express International takes 1-2 business days.Express International takes 5-7 business days.
Express International can take 3-5 business days.Shipping options and times are as follows: All shipping costs are calculated at checkout. What is Ember’s Shipping Policy?Įmber Mug ships worldwide and takes approximately 2 business days to process your order. When the mug battery is full, the charging function will shut off automatically, eliminating the possibility of battery damage. Yes, an Ember Mug can be left on its charger. The Travel Mug 2 temperature can be changed using the touch buttons on the outside of the mug. Will Ember heat up cold coffee?Įmber Mug does not recognize liquid that is under 100☏. It’s important to never start an Ember Mug dishwasher load. After washing, make sure the mug is completely dry before putting it on the charger. Yes, you can hand wash your Ember Mug with warm, soapy water and a soft sponge. You can control the temperature in the app from 120☏ to 145☏. How hot is Ember Mug?Įmber Mug is preset to 135☏ which some argue is the perfect temperature. The Ember Mug 2 has a longer battery life, a smaller charging coaster, better waterproofing, auto-sleep function, and is more expensive. There are some significant differences between the Ember Mug 1 and 2. What is the difference between Ember Mug and Ember Mug 2? The Ember Mug is made from durable stainless steel and coated with FDA food-grade ceramic. Shop now FAQ Are Ember Mugs made in China?Įmber’s manufacturing facility is located in Zhuhai, China. Now….they Both are lasting a little less than a half hour….and take about 5-6 hours to recharge.” His review read: “ At first they kept coffee at chosen temperature and would charge up in about an hour. Many users noted that the mug solves the cold coffee problem, as this reviewer puts it: “ My spouse is notorious for reheating coffee in the microwave and often guilty of forgetting…Now she’s enjoying her coffee…to the last drop!”īy contrast, a customer who rated the Mug 2 at 1-star stated that the battery life steadily decreased within the first 2 months. Some wish the battery lasted longer, and others reported losing connectivity with the app.Ī total of 7,397 customers on Amazon rate the Mug 2 as 4.5/5 stars on average. There are comments like the “App is a little wonky,” for instance. We also found some unfavorable reviews on Google, where some customers noted technical difficulties. It does…What if you could keep it always at that magic temperature that lasted 2 or 3 minutes? That is what Ember does for you.” One 5/5 star review read: “I had never thought that a few degrees in the temperature would actually make my coffee or tea taste better. Google ranks the brand as 4.5/5 stars from 686 ratings. The Ember Mug’s Google rating is taken from various online retailers like Best Buy and Target. In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details.On the other hand, a limited number of customers felt the mug just isn’t hot enough, like this reviewer: “Max holding temperature is only 62 Deg C which is not hot enough, my beverage is warm not hot at this temp.” Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. To request a return authorization, please contact Customer Service here. To obtain warranty service, a return authorization must be requested from our customer service team. If after trying these steps, the Ember is still not powering on, please reach out to us!
Ember travel mug 2 charger Bluetooth#
Please note, if you had previously paired your Mug to your smartphone after a red light reset is done, you will have to forget the "Ember Ceramic Mug" from the Bluetooth settings on your mobile device and re-pair it. (The Ember will first pulse blue, then yellow, then red) At this point, please let go and allow the mug to pulse back to white. To do this, please hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. We will be performing a reset of your mug to recalibrate all data that can potentially be causing the issue. If the coaster looks good, let's try a reset of the Ember.
If this is the case, please reach out to us! If one or both pins seem to be recessed or uneven, your Ember and Charging Coaster are not receiving a constant connection, therefore will have some issues charging or powering on. The pins on the coaster should be able to spring back up and remain at even heights. If the Ember is showing a solid red light, let's check the charging coaster. When the Ember is not turning on or charging, there are a few steps you can try:
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